The City of Melbourne’s first Customer Service Charter was launched in June. The charter is our commitment to you, and outlines the kind of service you should expect from us. It also outlines how you can help shape the products and services the City of Melbourne has to offer.

For example, the City of Melbourne will do its best to answer any query you may have on the spot but if you need specialist attention and no-one is available, we’ll get back to you within one working day. That’s just one of our commitments to you.

We are committed to customer service that is guided by our organisation’s five corporate values: integrity, courage, accountability, respect and excellence.
Our focus is on your needs and preferences, and we strive to serve
you as efficiently and effectively as possible. So we encourage you to give
us feedback on your experience with our staff and services.

To contact us, or to find out more, visit www.melbourne.vic.gov.au/customerservice